Description
VACANCY: HEAD OF HOUSEKEEPING

Mountain Lakes Resort & Spa is looking for an experienced and highly organised Head of Housekeeping to lead our housekeeping team and maintain exceptional standards of cleanliness, presentation and guest service across the resort.

Duties and Responsibilities
KEY RESPONSIBILITIES:

• Lead, supervise and coordinate the housekeeping department.
• Ensure guest rooms, public areas and facilities are maintained to the highest standards.
• Conduct regular inspections and ensure housekeeping standards are consistently met.
• Manage housekeeping schedules, staff allocation and daily operations.
• Monitor linen, cleaning materials and housekeeping supplies.
• Ensure proper stock control and minimise wastage.
• Train, coach and motivate housekeeping staff.
• Coordinate closely with Front Office and Maintenance departments.
• Handle guest concerns relating to housekeeping professionally and promptly.
• Ensure compliance with health, safety and hygiene standards.

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Job Summary
Management
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Qualifications and Experience
MINIMUM REQUIREMENTS:

• Diploma or equivalent qualification in Hospitality Management, Housekeeping or a related field.
• Minimum 3–5 years’ experience in a housekeeping supervisory/management role, preferably within a hotel, lodge or resort environment.
• Strong leadership and organisational skills.
• Excellent attention to detail.
• Ability to work under pressure and manage a team effectively.
• Good communication and interpersonal skills.