Description
VACANCY: HEAD OF FRONT OFFICE

Mountain Lakes Resort & Spa is seeking a dynamic and guest-focused Head of Front Office to lead our Front Office team and ensure a seamless and exceptional guest experience from arrival to departure.

Duties and Responsibilities
KEY RESPONSIBILITIES:

• Manage the day-to-day operations of the Front Office department.
• Lead, supervise and develop Front Office staff.
• Ensure efficient check-in and check-out procedures.
• Manage reservations, room allocations and guest requests.
• Maintain excellent guest relations and resolve complaints professionally.
• Monitor occupancy, room status and Front Office reports.
• Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
• Ensure accurate billing and proper handling of guest accounts.
• Train and mentor Front Office staff.
• Ensure the Front Office consistently delivers exceptional service standards.

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Geographic Reference
Recruitment & Staffing
Qualifications and Experience
MINIMUM REQUIREMENTS:

• Diploma/Degree in Hospitality Management, Tourism or a related field.
• Minimum 3–5 years’ experience in Front Office, with supervisory or management experience.
• Strong knowledge of hotel/resort Front Office operations.
• Excellent communication and customer service skills.
• Strong leadership and problem-solving abilities.
• Valid driver’s licence is essential.
• Ability to work flexible hours, including weekends and public holidays.