Description
The incumbent will be reporting to the ICT Infrastructure Manager and will be responsible for the following among other duties;

Install, configure, and maintain computer hardware including desktops, laptops, servers, printers, and other peripherals to ensure optimal performance.


Diagnose and troubleshoot hardware faults and carry out repairs or replacements to minimize system downtime.
Assemble and test new computer systems and components to ensure compatibility with existing software and network infrastructure.
Perform routine maintenance and upgrades on hardware to improve performance, security, and extend equipment lifespan.
Monitor hardware performance and manage inventory by conducting regular audits and maintaining accurate asset registers.
Provide technical support and training to end-users on proper hardware usage, care, and basic troubleshooting.
Ensure compliance with IT policies and safety standards during installation, maintenance, and disposal of hardware equipment.
Document all hardware installations, repairs, and maintenance activities and submit reports to the IT department for record-keeping. UpgradeIT

Duties and Responsibilities
The incumbent will be reporting to the ICT Infrastructure Manager and will be responsible for the following among other duties;

Install, configure, and maintain computer hardware including desktops, laptops, servers, printers, and other peripherals to ensure optimal performance.
Diagnose and troubleshoot hardware faults and carry out repairs or replacements to minimize system downtime.
Assemble and test new computer systems and components to ensure compatibility with existing software and network infrastructure.
Perform routine maintenance and upgrades on hardware to improve performance, security, and extend equipment lifespan.
Monitor hardware performance and manage inventory by conducting regular audits and maintaining accurate asset registers.
Provide technical support and training to end-users on proper hardware usage, care, and basic troubleshooting.
Ensure compliance with IT policies and safety standards during installation, maintenance, and disposal of hardware equipment.
Document all hardware installations, repairs, and maintenance activities and submit reports to the IT department for record-keeping.


Qualifications and Experience
Bachelors’ Degree in Computer Engineering/Computer Science/Information Technology/Electronic Engineering or equivalent
Minimum of 3 years of experience in enterprise computer hardware.
Strong skills in Computer Hardware and Hardware configuration and maintenance.
Skills in Computer Repair, including component replacement, testing, and system restoration.
Should possess skills in Technical Support, including user assistance, issue documentation, and customer service.
 Skills in Troubleshooting, including diagnostics, problem analysis, and resolving hardware-related issues.
Knowledge of operating systems and basic networking concepts.