Description
The incumbent will report to the Chief Information Officer and will be responsible for the following, among other duties: -

Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.


Interact with end-users to help resolve their technical issues.
Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
Work on site to modify, install, clean, and repair computer software & hardware.
Deploy new systems, hardware or software utilities together with appropriate end user training
Maintain the organisation’s IT asset register.
Manage the organisation’s software licences and SLAs.
Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications. SearchGuides

Duties and Responsibilities
The incumbent will report to the Chief Information Officer and will be responsible for the following, among other duties: -

Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.
Interact with end-users to help resolve their technical issues.
Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
Work on site to modify, install, clean, and repair computer software & hardware.
Deploy new systems, hardware or software utilities together with appropriate end user training
Maintain the organisation’s IT asset register.
Manage the organisation’s software licences and SLAs.
Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.


Qualifications and Experience
Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree.
A minimum of 3 years of IT Support experience
Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions
Ability to work with various stakeholders to understand their needs and build trusted relationships
Ability to work collaboratively with internal and external teams BuildCustom PCs

How to Apply