Duties and Responsibilities
Serve as the primary point of contact for internal hardware and software support

Manage provisioning, configuration, and maintenance of company devices

Administer and troubleshoot VoIP and internal communication platforms

Oversee Google Workspace administration, including user management, permissions, and security compliance

External & Infrastructure Operations:

Provide technical support, deployment, and troubleshooting for clients

Manage and resolve email system issues including deliverability and routing

Deploy, configure, and maintain servers (physical and VPS environments)

Monitor system performance and ensure optimal network and server health

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Qualifications and Experience
Certifications such as CompTIA A+, Network+, or equivalent

Knowledge of email infrastructure (SPF, DKIM, DMARC, MX routing)

Experience in client-facing roles or Managed Service Providers (MSPs)

Familiarity with ticketing and asset management systems