Job Description
Mega Market (Pvt) Ltd is seeking to recruit a highly skilled, innovative, and results-oriented Infrastructure & Operations Manager to join the IT Department based at the Head Office in Mutare.

Job Purpose
The ICT Infrastructure & Operations Manager will be responsible for leading, managing, and optimizing Mega Market’s enterprise ICT infrastructure and operational technology environments to ensure high availability, reliability, scalability, and resilience of all ICT services supporting business operations.

Duties and Responsibilities
Key Duties and Responsibilities
Reporting to the Head of IT, the successful candidates will be responsible for:
❖ Leading the design, administration, monitoring, and optimization of enterprise ICT infrastructure
❖ Managing networks, servers, cloud platforms, virtualization environments, and storage systems
❖ Overseeing ICT service desk operations and enforcing IT Service Management (ITSM) best practices
❖ Managing ISPs, telecommunications providers, and technology vendors to ensure SLA compliance
❖ Driving infrastructure modernization, automation, and capacity planning initiatives
❖ Designing and maintaining backup, disaster recovery, and business continuity capabilities
❖ Supporting secure infrastructure operations in collaboration with Information Security teams
❖ Monitoring infrastructure performance, uptime, and operational efficiency across all operational sites
❖ Leading continuous improvement initiatives in service delivery and user experience.


Qualifications and Experience
Qualifications, Experience, and Personal Attributes
The ideal candidate must possess:
❖ A bachelor’s degree in information technology, Computer Science, Information Systems, Network Engineering, or a related field
❖ At least 5 years’ progressively responsible experience in enterprise ICT infrastructure and operations environments
❖ Proven experience managing, Networks and enterprise infrastructure, Servers and cloud platforms, Multi-site ICT operations, Service delivery and ITSM environments, Vendor and ISP management.
❖ Preferred Professional Certifications, Microsoft Certifications (Azure, Microsoft 365, Windows Server), Cisco Certifications (CCNA/CCNP), ITIL Foundation, VMware / Cloud Infrastructure Certifications, Cybersecurity Certifications.

How to Apply