Duties and Responsibilities
 Welcome parents, visitors and prospective families, ensure visitors sign in and issue visitor badges.
 Answer the school telephone, WhatsApp line and email promptly and professionally, and pass on messages accurately.
 Record late arrivals and early collections, and release learners only to authorised adults.
 Keep reception tidy, welcoming and stocked with school information.
 Handle admissions enquiries, application forms, readiness assessments and school tours for prospective families.
 Maintain accurate and confidential learner records, including admission documents, medical information, emergency contacts and authorised collection lists.
 Record daily attendance and follow up on unexplained absences with families the same morning.
 Prepare class, transport and route lists; send school communications and help keep website and social media information current.
 Organise meetings and school events, including invitations and bookings.
 Issue fee invoices and receipts, update fee records, and maintain petty cash and stationery records in line with school procedures.
 Maintain staff files, leave records and timesheets; manage the Head of School’s diary, file correspondence and prepare required documents.


Qualifications and Experience
 A diploma or certificate in Secretarial Studies, Office Administration or Business Studies; a degree is an advantage.
 At least 2 years’ experience in an office or front-desk role; school experience is an advantage.
 Strong computer skills, including Microsoft Word, Excel, email and online forms; school management software experience is an advantage.
 Excellent spoken and written English;
 Highly organised, accurate and discreet when handling confidential information.
 Warm and professional with children, parents and colleagues, and calm under pressure.
 First aid certificate, or willingness to train; knowledge of child safety and health and safety procedures is an advantage.