Description
Join our team at the National University of Science and Technology
Position Overview
Provide first-line technical support to academic and administrative staff, as well as students.
Diagnose and resolve software-related issues, including installation, configuration, and usage problems.


Escalate complex issues to relevant IT teams when necessary.
Install, configure, and update software applications on university computers
Perform routine maintenance tasks to ensure software reliability and security.
Conduct training sessions or create user guides to help staff and students effectively use university software.
Maintain accurate documentation of support requests, resolutions, and system changes.
Support the planning and delivery of training sessions on data protection policies and best practices.
Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems.
Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole.
Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work.
Supervise and trains Technical Assistants.

Duties and Responsibilities
Responsibilities
Provide first-line technical support to academic and administrative staff, as well as students.
Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
Escalate complex issues to relevant IT teams when necessary.
Install, configure, and update software applications on university computers
Perform routine maintenance tasks to ensure software reliability and security.
Conduct training sessions or create user guides to help staff and students effectively use university software.
Maintain accurate documentation of support requests, resolutions, and system changes.
Support the planning and delivery of training sessions on data protection policies and best practices.
Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems.
Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole.
Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work.
Supervise and trains Technical Assistants.


Qualifications and Experience
Qualifications Required
Applicants must hold a minimum of a Bachelor’s degree (Lower Second Class [2.2] or better) in Information Technology, Computer Science, or Electronic Engineering, with at least three (3) years’ post-qualification experience. The candidate should also possess strong communication and leadership skills.
Skills & Competencies
Experience in a broadcasting environment at producer level or above and/or practical competence in journalism-related software such as Adobe Creative Suite, Audacity, DaVinci Resolve, and livestreaming software will be an added advantage. The successful candidate will be accountable to the Chairperson of the Department.