Job Description
Purpose of the Job:

Reporting to the Regional Customer Service Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres through maintaining physical facilities systems, service processes in a state of readiness to service customers and selling and distribution of Group products and services.

Duties and Responsibilities
Servicing the Group Customers through

• Selling of Products and Services.
• Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)
• Providing Medical Aid support services (Membership Services)
• General Inquiries Management
• Relationship Management & Customer Care.
• Market Intelligence Gathering (Brand, Products, Competitor Activity)
• Customer and Stakeholder interactions.
• Quality Assurance


Qualifications and Experience
Qualifications:

• Degree in Insurance and Risk Management plus a marketing qualification will be an added advantage.
• 2 'A' Levels.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment.