Job Description
We are seeking a detail-oriented and organized Claims Clerk to support the efficient processing and administration of claims. The successful candidate will be responsible for receiving, reviewing, capturing, and filing claims documentation, verifying information for accuracy and completeness and assisting with claim investigations and customer queries. The role requires strong administrative skills, attention to detail, and the ability to work within set deadlines while maintaining confidentiality and excellent customer service standards. Previous experience in insurance, healthcare, finance, or claims administration will be an added advantage.

Duties and Responsibilities
• Receive, register and process incoming claims documentation
• Verify claim information for accuracy, completeness, and compliance with company procedures
• Capture and update claims data in the system accurately and promptly
• Maintain organized electronic and physical claim records and files
• Communicate with clients, service providers, and internal departments regarding claim requirements and status updates
• Follow up on outstanding documents and supporting information
• Assist in investigating and resolving claim discrepancies or queries
• Prepare reports, correspondence, and claim-related documentation as required
• Ensure claims are processed within agreed timelines and service standards
• Maintain confidentiality of customer and company information at all times
• Provide administrative support to the claims department when needed
• Adhere to company policies, regulatory requirements, and internal controls


Qualifications and Experience
• Diploma or Degree in Health Services Management, Business Administration, Accounting, Finance, or a related field
• Minimum of 1–2 years’ experience in claims administration, insurance, or a similar administrative role.
• At least 5 O’ Levels including English Language and Mathematics
• Proficiency in Microsoft Office applications, especially Excel and Word
• Ability to submit claims via Health 263.
• Ability to handle confidential information professionally
• Good organizational and time-management skills
• Ability to work under pressure and meet deadlines

How to Apply