Job Description
Job Vacancy – ICT Supervisor
Location:​ Harare
Type of contract:​ Fixed term contract of 1 year with three months’ probation
Start Date:​​ May 2025
Immediate Supervisor: Country Logistics Manager

Job Summary:
Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in the mission ensuring compliance of MSF standards, protocols, and procedures

Duties and Responsibilities
Key Responsibilities
● Analyses the ICT needs of the mission, draws up an ICT budget, and designs an adapted strategy aiming to optimize the investment on information and communication technology
● Identify and implement Information management practices to enhance the mission system's effectiveness and reliability
● Installing, maintaining and monitoring, the ICT systems and equipment in the mission
● Supervising, planning and providing network security, help desk support and training to users, corrective and preventive maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
● Ensuring questions and problems related to ICT are solved according to MSF policies and procedures
● ICT Security – Information security management (backups, anti-malware updates and software patching; firewall protection, etc)
● Maintenance of local and server based anti-virus software
● Hardware equipment - configure and deploy new and refurbished workstations, laptops, printers and peripheral equipment
● Training & Asset Management – organise and deliver trainings of users, supporting on information and data management
● Network - monitor network to ensure network functionality and availability to all system users, installing, maintaining, troubleshooting, and repairing cabled, wireless, and other network infrastructure
● Management of Vendor Services - technical advice on local purchase of ICT material and regular screening of Internet Service Providers used by MSF
● Reporting – responsible for running reports to management and ICT users periodically


Qualifications and Experience
Educational and professional background
● A minimum of a degree in Information Systems, Information Communication and Technology or related
● Advanced ICT software and networking expertise
● Advanced digital skills competency including user support
● Experience working in an NGO environment with diversity management is highly desired
● Fluent in English, both written and spoken and other local languages