Description
Golden Knot Micro Insurance SBU is seeking a dynamic, hands-on and results-driven Funeral Assurance Sales & Client Services Officer to drive business growth through direct sales, new customer acquisition, cash funeral business, customer retention, cross-selling and excellent client service. The role will work closely with Sales/Product Officers and Sales Agencies to achieve revenue targets.

Duties and Responsibilities
● Drive new customer acquisition, policy sales and revenue growth through prospecting, lead generation and
conversion.
● Grow revenue from Funeral Assurance policies, cash funeral business and related services.
● Work closely with Sales/Product Officers and Sales Agencies to expand the market and achieve sales targets.
● Drive cross-selling and upselling of Group products, including Legal Services, Savings Plans, Medical Aid and Loans.
● Build strong customer relationships and improve retention, renewals and policy persistency.
● Ensure professional, efficient and compassionate client service and effective coordination of funeral services.
● Identify and develop new markets, partnerships and business opportunities.
● Maintain an active sales pipeline, track performance, submit reports and resolve customer queries promptly.

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Qualifications and Experience
● Degree/Diploma in Insurance, Business, Marketing, Sales or a related field.
● 5–7 years' relevant experience in Insurance, Funeral Assurance, Financial Services, Sales or Business Development.
● Proven track record of personally generating sales and achieving revenue targets.
● Strong sales, business development, negotiation and customer relationship management skills.
● Willingness to undertake direct field sales, prospecting and customer engagement.
● High levels of professionalism, empathy, energy, accountability, integrity and customer focus.
We are looking for a hands-on sales professional who actively wins customers, develops new business opportunities, generates revenue and delivers excellent client service.

How to Apply