Job Description
Serving US-based clients · Full-Time · Office-Based
WORK HOURS (ZIM): 5:00 PM – 2:00 AM
US TIME ZONE: Mountain Time (MT)
START DATE: TBA
WORK TYPE
Full-Time · Office
About the role
We are a growing BPO company hiring driven, articulate Contact Center Agents to join our team. You will handle
inbound and outbound interactions on behalf of our US-based clients, delivering exceptional service across every
touchpoint. This is a full-time, office-based position at our Harare office, aligned to US business hours.

Duties and Responsibilities
What you will do
• Handle inbound calls, emails, and/or live chat for US-based clients
• Deliver professional, empathetic, and efficient customer service
• Accurately capture and update customer records and case notes
• Escalate complex issues appropriately and follow up to resolution
• Meet and maintain individual KPIs and quality standards
• Adhere to client-specific scripts, processes, and compliance requirements


Qualifications and Experience
Requirements
• Undergraduate degree (any discipline)
• Fluent in English — excellent spoken and written communication is essential
• Ability to work Zimbabwe time 5:00 PM to 2:00 AM (aligned to US business hours)
• Able to work full-time from our office (in-person role; not remote)
• Tech-savvy with ability to navigate CRM systems and contact center tools
Advantageous
• Previous contact center or customer service experience
• Familiarity with US customer service culture and expectations Diasporajob opportunities